Privacy Policy
Last updated: May 6, 2026
This Privacy Policy for NEO CLOUD INNOVATIONS PRIVATE LIMITED (doing business as FluxRender) ("FluxRender," "we," "us," or "our"), describes how and why we may collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Visit our website at https://fluxrender.io/ or any website of ours that links to this Privacy Policy
Register and create an account on our platform
Upload files, assets, scenes, textures, or render projects
Purchase rendering or cloud services through our platform
Engage with us in other related ways, including sales, marketing, support, or events
If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at cto@fluxrender.io.
SUMMARY OF KEY POINTS
What personal information do we process?
We may process personal information depending on how you interact with FluxRender and the Services, including account information, payment information, uploaded project files, device information, and support communications.
Do we process sensitive personal information?
No. We do not process sensitive personal information.
Do we receive information from third parties?
Yes. We may receive information from authentication providers, payment providers, marketing partners, analytics providers, and social media platforms.
How do we process your information?
We process your information to provide, operate, improve, and secure our Services, process payments, authenticate accounts, provide customer support, deliver notifications, and comply with legal obligations.
Do we share your information?
We may share limited information with trusted third-party service providers necessary for operating our Services.
How do we keep your information safe?
We use reasonable technical and organizational security measures to protect your information. However, no system can guarantee complete security.
What are your rights?
Depending on your location, you may have rights regarding access, correction, deletion, portability, and restriction of your personal information.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you:
Register on the Services
Purchase services
Contact support
Participate in activities on the Services
Communicate with us
Personal Information Provided by You
The personal information we collect may include:
Names
Email addresses
Phone numbers
Billing addresses
Payment and transaction details
Google account profile information
Support conversation data
Notification subscription preferences
Uploaded Project Files
We may process files, assets, scenes, textures, renders, outputs, and project-related data uploaded to our platform solely for the purpose of providing rendering, storage, file streaming, preview, optimization, and related cloud services. Certain file transfer and streaming functionality may be powered by third-party cloud file streaming providers such as LucidLink.
We do not access, review, or use uploaded project files for advertising or marketing purposes unless explicitly authorized by the user or required for technical support, security, or legal compliance.
Sensitive Information
We do not process sensitive personal information.
Social Media Login Data
We may provide you with the option to register and log in using your Google account. If you choose to register in this way, we may collect certain profile information associated with your Google account, including your name, email address, and profile picture, depending on your Google account privacy settings and permissions granted by you.
We use this information only for authentication, account access, and user profile management purposes.
2. INFORMATION AUTOMATICALLY COLLECTED
We automatically collect certain information when you visit, use, or navigate our Services.
This information may include:
IP address
Browser type and version
Device information
Operating system
Usage information
Referral URLs
Device identifiers
Location information
System activity logs
This information is used for:
Security
Fraud prevention
Analytics
Performance monitoring
Service optimization
Log and Usage Data
Our servers automatically collect service-related, diagnostic, usage, and performance information when you access or use our Services.
Device Data
We collect device information such as hardware model, browser type, operating system, and application identifiers.
Location Data
We may collect approximate geographic location information based on IP address or device settings.
Push Notification Data
If you enable push notifications, we may collect device identifiers, browser information, notification tokens, subscription status, and interaction data related to notifications.
This information is used solely for delivering service updates, notifications, announcements, and operational communications related to the Services.
3. INFORMATION COLLECTED FROM OTHER SOURCES
We may obtain information about you from:
Public databases
Marketing partners
Social media platforms
Authentication providers
Payment processors
Analytics providers
This information may include:
Email addresses
Profile information
Social media account information
Marketing data
Payment verification information
4. HOW DO WE PROCESS YOUR INFORMATION?
We process your information for purposes including:
To create and manage user accounts
To authenticate users through Google Sign-In
To process payments and billing transactions
To provide cloud rendering and related services
To upload, process, store, stream, and deliver render outputs
To provide customer support and live chat assistance
To communicate service updates and notifications
To send transactional emails and operational alerts
To improve our platform, infrastructure, and services
To monitor usage and prevent fraud or abuse
To comply with legal obligations
To deliver marketing communications where permitted by law
5. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
We process personal information only where we have a valid legal basis under applicable law, including:
Consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Fraud prevention and security
If you are located in India, your information may also be processed in accordance with the Digital Personal Data Protection Act, 2023.
6. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share limited personal information with trusted third-party service providers that help us operate our Services.
These categories may include:
Cloud Computing Services
Payment Processing Providers
Authentication Providers
Customer Support & Live Chat Providers
Push Notification Providers
File Streaming & Cloud Storage Providers
Application Hosting, Backend & Database Providers
Data Analytics Services
Performance Monitoring Tools
Sales & Marketing Tools
These providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to safeguard your information.
We may also share information:
During mergers, acquisitions, or business transfers
To comply with legal obligations
To protect rights, security, and safety
To investigate fraud or abuse
7. THIRD-PARTY SERVICES
We use third-party services and integrations to support certain features of our Services, including:
Razorpay for payment processing
Google Sign-In for user authentication
Crisp for customer support and live chat
Pushwoosh for push notification delivery
LucidLink for cloud-based file streaming, file transfer, and project data access
Bubble for application hosting, backend workflows, database management, and platform operations
These third-party providers may collect, process, and store certain information in accordance with their own privacy policies.
We encourage users to review their respective privacy policies:
Razorpay: https://razorpay.com/privacy/
Pushwoosh: https://www.pushwoosh.com/privacy-policy/
LucidLink: https://www.lucidlink.com/privacy-policy
Bubble.io: https://bubble.io/privacy
8. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies, SDKs, pixels, local storage, and similar tracking technologies to:
Maintain sessions and authentication
Improve user experience
Analyze usage and traffic
Support payment processing
Enable live chat functionality
Deliver push notifications
Provide analytics and performance monitoring
Most web browsers accept cookies by default. You can modify your browser settings to decline cookies if you prefer.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
Uploaded project files and rendering data may be automatically deleted after service completion, account termination, or inactivity periods based on operational requirements.
When we no longer need your information, we will securely delete or anonymize it.
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable technical and organizational security measures designed to protect your personal information.
These measures may include:
Encrypted communications
Access controls
Secure cloud infrastructure
Authentication protections
Monitoring and logging systems
Payment transactions are securely processed through third-party payment providers, and we do not store complete payment card information on our servers.
Project files and rendering assets transferred through third-party file streaming providers are subject to the security and infrastructure practices of those providers.
Certain application, workflow, and database operations are managed through Bubble and are subject to Bubble.io’s security, hosting, and infrastructure practices.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure.
11. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your jurisdiction, you may have rights including:
Access to your personal information
Correction of inaccurate data
Deletion of personal information
Restriction of processing
Data portability
Withdrawal of consent
Objection to certain processing activities
You may exercise these rights by contacting us at:
cto@fluxrender.io
You may also opt out of marketing communications by using the unsubscribe link in emails or contacting us directly.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers include a Do-Not-Track ("DNT") feature.
At this time, no uniform technology standard for recognizing DNT signals has been finalized, and therefore we do not currently respond to DNT browser signals.
13. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have specific rights under California privacy laws, including the right to request information about disclosures of personal information to third parties for marketing purposes.
California residents under 18 years old may also request removal of publicly posted content.
To make such requests, contact us at:
cto@fluxrender.io
14. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this Privacy Policy from time to time.
The updated version will be indicated by an updated "Last updated" date and will become effective immediately upon posting.
We encourage users to review this Privacy Policy periodically.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this Privacy Policy, you may contact us at:
NEO CLOUD INNOVATIONS PRIVATE LIMITED
Tower-A, 216, K-10, Grand Sarabhai Compound
Alkapuri
Vadodara, Gujarat 390007
India
Email: cto@fluxrender.io
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
To make such a request, please contact:
cto@fluxrender.io
